Collections Representative

Nesco Resource is seeking a Collections Representative to assist our client on a 12-month assignment!

Pay Rate: $21/hr
Shift: Monday - Friday 8am-5pm

Job Summary - Corporate Collections Representative

• Responsible for accurate and timely resolution of all bank returned items
• Provides quality customer service to internal/external customers while mitigating risk to the company
• Educates clients branches product areas on the resolution process and provides alternate service options when necessary
• Develops and maintains basic knowledge of  products including but not limited to Taxpay Direct Deposit Readychex Garnishments 401(k) Workers Compensation Health and Benefits National Health FSA FSA Debit card Advantage
• Researches and resolves product and service issues from the field and clients
• Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines
• Handles returns resolutions and inbound phone requirements to meet departmental standards Performs the daily processing of all new and pending returned items for the assigned products
• Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues
• Maintains daily call requirements based on the forecast provided Maintains department policies/procedures to ensure daily compliance

Qualifications

• Collection Experience Required
• Minimum Education High School Diploma
• Bachelors Degree (Preferred)
• Experience in customer service, finance, accounting, or payroll
• Call Center Experience
• Microsoft Word Excel and Access knowledge

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.