We are seeking an Administrative Assistant to support one of our client in Gaston County.
Essential Job Functions
- Review applications for assistance consistent with federal requirements, program policies and procedures
- Perform quality control checks on applications to ensure policy is being followed
- Triage application inquiries, identify solutions, and respond in a timely manner to applicants
- Respect client dignity and confidentiality at all stages of the application process
- Maintain and track applications, ensure information accuracy through monthly reporting, log new information and document awards
- Ensure current and accurate records are available for applicants
- Accurately maintain information within the system including associated documentation
- Support accounting functions that track payment to applicants
- Excellent attention to detail
- Customer service and/or phone intake background
- Strong written and verbal communication skills
- Excellent organizational and record-keeping skills
- Ability to manage multiple projects and staff simultaneously
- Strong critical-thinking and problem-solving skills
- Embraces a quick pace
- Comfortable speaking with applicants
- Strong customer service skills
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.