Position Overview:
We are seeking a reliable, technically skilled Smart Hands Technician to provide on-site support for a managed services contract in Washington, DC. The role requires reoccuring hours biweekly Ticket and escalation dispatch. The technician will work under the remote direction of senior engineers and will be responsible for basic network infrastructure tasks and hardware support.
Key Responsibilities:
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Perform on-site technical support in coordination with remote engineers.
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Assist with network equipment troubleshooting and configuration validation.
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Identify and work with hardware such as firewalls, switches, access points, and optical LAN components.
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Interpret LED status indicators on network devices and escalate as needed.
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Handle low-voltage cabling tasks in MDF/IDF environments (patching, labeling, connectivity).
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Provide basic WiFi support, including access point troubleshooting and replacement.
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Support environments with 300 access points, ensuring connectivity and uptime.
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Document actions taken, including equipment inventory, configuration changes, and cabling work.
Required Skills & Qualifications:
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1–3 years of IT field support or hands-on technical experience.
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Ability to follow remote instructions and troubleshoot physical infrastructure.
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Familiarity with:
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Network hardware (firewalls, switches, wireless Client)
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Juniper WiFi environments (preferred)
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Optical LAN (OLAN) systems
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Low-voltage cabling in structured wiring closets
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Strong understanding of network device indicators (LED color/status interpretation).
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Reliable transportation to and from the Washington, DC site.
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Excellent communication skills and professionalism during customer interactions.
Preferred Qualifications:
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Experience supporting large-scale wireless deployments (e.g., 300 Client).
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Juniper or other enterprise WiFi platform expertise.
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Optical LAN certification or experience with fiber-based enterprise networking.