Overview:
We're looking for a proactive, solutions-driven professional to join our team as an Order Management & Client Support Coordinator. This role blends customer support, order processing, and logistics coordination. You'll be the key point of contact for managing client orders and ensuring timely, accurate fulfillment across both domestic and international shipments.
Hours are: 8:45 am to 4:45 pm. Monday through Friday
Key Responsibilities:
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Process customer orders through SAP, ensuring accuracy and timely entry
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Communicate with customers regarding lead times, order status, and product availability
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Schedule order pickups and coordinate with freight carriers for domestic and export shipments
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Expedite orders when necessary and collaborate with internal logistics teams
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Enter customer quotes, update account information, and assist with new customer onboarding
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Maintain ongoing communication with assigned accounts to build strong relationships
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Support the Sales team by monitoring repeat orders and customer forecasts
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Work with warehousing teams to handle order changes and inbound shipments
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Track trends in customer activity and escalate relevant insights to management
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Ensure accurate record-keeping and documentation for all customer interactions
Requirements:
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Bachelor's degree preferred
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3 years of experience in customer support, order fulfillment, or logistics coordination
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Strong written and verbal communication skills
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ERP experience (SAP preferred)
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Knowledge of domestic shipping and export logistics
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Strong time management and critical thinking skills
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A team-first attitude and proactive problem-solving approach
COM012
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.