Job description
Job Title: Team Lead
Location: Archdale, NC
Reports To: Operations Manager/Department Manager
Position Overview:
We are seeking a dynamic and experienced Team Lead to oversee and guide a dedicated team. The ideal candidate will have strong leadership skills, a background in manufacturing or retail environments, and a passion for delivering high-quality products and exceptional customer service. As a Team Lead, you will ensure that operations run smoothly, and team members are motivated, trained, and aligned with the company's goals.
Key Responsibilities:
Ability to stand for extended periods of time.
Ability to lift and move materials, up to 50 Ibs pounds.
Ability to work in a fast-paced, physically demanding environment.
Supervise, train, and mentor a team of 15 associates.
Assign tasks and ensure timely completion of production or sales goals.
Act as a point of contact for team members, answering questions and resolving issues as they arise
Monitor daily production/sales goals to ensure efficiency and quality standards are met.
Ensure compliance with safety regulations and company policies at all times.
Provide ongoing training to team members on company policies, mattress product knowledge, and safety procedures.
Assist in onboarding new hires and ensure they are effectively integrated into the team.
Support career growth opportunities for team members through coaching, mentorship, and professional development.
Ensure products meet the company's quality standards by overseeing production and inspecting completed products.
Troubleshoot product defects or customer concerns, ensuring high levels of customer satisfaction.
Work closely with other departments to ensure product availability and on-time delivery.
Maintain accurate records of production or sales activities, including daily reports and performance metrics.
Collaborate with management to assess team performance and suggest improvements.
Assist in maintaining inventory levels and tracking product shipments, if applicable.
Qualifications:
Minimum of 3 years of experience in a manufacturing or retail environment, preferably in the mattress industry.
Proven leadership and team management experience.
Strong organizational and problem-solving skills.
Ability to handle multiple tasks and work under pressure.
Excellent communication and interpersonal skills.
Knowledge of safety standards and production processes is a plus.
Proficiency in MS Office (Word, Excel, PowerPoint).
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.