Join our client’s dynamic team where you'll play a key role in protecting their business by managing and resolving customers’ overdue balances. You'll ensure their customers receive top-notch, timely service, making a direct impact on our client’s success. Got what it takes? Apply today!
Key Responsibilities:
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Key Responsibilities:
- Mitigate risk by resolving overdue balances and maintaining strong client relationships.
- Ensure timely and accurate service for branches and clients.
- Handle incoming calls to address past due balances and meet daily targets for collections and customer interaction.
- Reach out to clients to resolve outstanding receivables, prioritizing based on risk.
- Assess whether to release or hold accounts that are at risk, following established guidelines.
- Investigate returned EFT transactions and work to recover funds owed by clients.
- Evaluate high-risk accounts to determine if escalation to the internal collection team is needed.
- Collaborate with other departments to ensure timely resolution and collection on accounts.
- Meet daily call and collection targets, aligning with team goals.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
PRO004