Job Title: Client Services Specialist II
Department: Marketing Services Organization (MSO)
Position Overview: As a Client Services Specialist II within the Marketing Services Organization, you will be instrumental in managing creative project intake and workflow using Adobe Workfront. Your role is pivotal in delivering efficient and optimized shared services operations, supporting the Marketing Services Operations Manager.
Responsibilities:
-
Project Intake and Workflow Management:
- Monitor new creative requests via Adobe Workfront, ensuring accuracy before assigning to the appropriate team.
- Assist in assigning work, resource allocation, and capacity management within Adobe Workfront and other platforms.
- Collaborate with the traffic team to develop intake forms, project templates, and workflows.
-
Client Communication and Support:
- Serve as the primary point of contact for marketing requesters, providing proactive updates throughout the work lifecycle.
- Independently handle client-facing communication, ensuring excellent customer service.
- Match client needs with appropriate service offerings.
-
Operational Excellence:
- Drive operational excellence through collaboration across various teams.
- Ensure efficient routing of requests across the MSO spectrum, adhering to SLAs.
Requirements:
- Experience: 3 years preferred
- Education: Bachelor's Degree preferred
- Other Preferred/Required Experience:
- Adobe Workfront experience preferred
- Proven client support experience, adaptable to various personalities
- Ability to develop partnerships and be a trusted resource for clients
- Strong written, verbal, and non-verbal communication skills
- Experience in complex, matrixed organizations
- Strong analytical skills, deadline-driven, with attention to detail
- Track record of learning and applying new technologies
- Ability to communicate technical concepts to non-tech-savvy users
- Identifying ways to improve operational processes
- Balancing priorities under tight time constraints
- Positive approach to challenges, with creativity and collaboration
- Willingness to assist wherever needed