Job Summary:
The Client Care Specialist supports the agency by providing hope and healing to survivors of domestic violence, human trafficking, elder abuse and sexual assault by providing support to clients, direct service and leadership staff.
Responsibilities:
- Support clients through the judicial process including court accompaniment
- Provide childcare for clients when attending court or service related appointments
- Provide exceptional customer service to clients by providing a trauma-informed approach
- Answer agency phone calls, screen and direct callers as appropriate and provide accurate description of services
- Gather initial intake information, connect with appropriate staff member
- Provide crisis intervention services by telephone or in person as necessary including responding to hotline calls
- Maintain accurate database information by entering required client information
- Maintain cleanliness, organization and forms in the HUSN courthouse offices
- Adhere to agency procedures concerning documentation, Referral Incident Reports, Crisis Call Sheets, Client Satisfaction Surveys and Participate in the Quality Assurance Process
Minimum Requirements:
Client Care Specialist must be team-oriented, self motivated, and empathetic to clients while contributing to the agency's mission. Proficient in PC applications and two years of human services, administrative or customer care experience. High School Diploma or equivalent required. Courthouse attire required also.
Preferences:
Bilingual (English/Spanish Speaking)
Experience working with survivors
Experience working in human services
Experience in legal services
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.