Please see attached job description in the attachments.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
? Provide a service such as a license, registration, title, permit, or program eligibility information
? Check to ensure that appropriate changes were made to resolve customers' problems.
? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
? Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
? Refer unresolved customer grievances to designated departments for further investigation.
? Determine charges for services requested, collect deposits or payments, or arrange for billing.
? Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving
difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer s office on a daily basis
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
? Provide a service such as a license, registration, title, permit, or program eligibility information
? Check to ensure that appropriate changes were made to resolve customers' problems.
? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
? Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
? Refer unresolved customer grievances to designated departments for further investigation.
? Determine charges for services requested, collect deposits or payments, or arrange for billing.
? Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving
difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer s office on a daily basis
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.