Temporary Customer Service Representative

Temporary Customer Service Representative
This position is not remote, it is onsite in Bardstown, KY. The position falls under the primary supervision of the Business Development Manager is responsible for assisting the Company's sales team and customers by processing orders and providing assistance with other sales, marketing and customer service-related duties.

Shift: 8:00AM-4:30PM Monday - Friday, Weekly Pay
May work overtime on occasionally on Saturday/Sunday (infrequent)
Pay: $18.00 per hour 

Primary Job Responsibilities

• Receives orders from the sales team and customers; ensures accurate deliveries in accordance with the specific instruction.
• Inform customers of unit prices, product availability, shipping dates, anticipated delays and any additional information needed by customers.
• May assist team with back orders assisting procurement and warehouses to resolve back orders in an expeditious manner.
• Research what customers are looking for and identify them in the Company's product catalog.
• Prepares and sends quotations for customers' purchase authorizations.
• Handles customer inquiries by phone, fax, and email, investigating and resolving customer problems.
• Prepares and sends invoices and shipping documents.
• Assists with inventory control records.
• Prepares inventory reports per customers' request.
• Ensures Company's database is updated with new customer data and other sales data for current customers.
• Ensure communication among management, sales, freight forwarders and warehouse teams are efficient and smooth in regard to customer information, product information, delivery schedule, order adjustments, etc; completes forms as necessary.
• Assists collection activities regarding delinquent accounts by coordinating with the accounts receivable team.
• Builds positive and maintains relationships with customers.
• Assists the sales team with other sales and marketing duties.
• Implements and insures compliance for all applicable J-Sox company regulations required for Risk Reduction and acceptable international accounting practices.
• Maintains good communication with supervisors, other colleagues and outside contacts.
• Other duties as assigned.

• This job is performed in a climate-controlled office environment.
• The noise level in the work environment ranges from quiet (in the office) to moderate.
• Due to schedule and production requirements, non-standard work schedules such as weekends and/or holidays may be required.
• Must occasionally lift and/or move up to 15 pounds.
• Requires typing and frequent use of a computer screen.
• Must remain stationary for long periods of time

• Knowledge, skills and abilities are normally achieved through obtaining a High School Diploma or GED.
• A minimum of 2 years of experience in a similar CSR position is strongly desired but not required.
• Business level English language skills verbal and written – highly proficient.
• Automotive parts manufacturing experience is a plus.
• Must understand and possess the ability to maintain positive relationships between CS and Sales.
• Must be customer service orientated.
• High level of proficiency in Microsoft Suite software (Word, PowerPoint, Excel, etc.) – EXCEL at proficient level is required.
• Must be detail-oriented with excellent time management capabilities.
• Ability to work with minimal supervision.
• Must be able to relate to and build the team including training and problem solving.
• Ability to analyze problems and arrive at strategic solutions
• Strong commitment to fostering a team environment.
• Ability to adapt to continual changes in the work environment.
• Must demonstrate analytical and problem-solving skills.
• Excellent organizational skills with ability to prioritize and multi-task.
• Knowledge and ability to perform basic math and reading skills.
• Excellent interpersonal and communication (verbal and written) skills in a cross-cultural environment.
• Ability to work effectively within a team environment and to motivate others.
• Ability to engage in two-way communication and maintain positive relationships.

If you're ready to make an impact and grow, we encourage you to apply and become a valued member of the team!