Judgement Processing Senior Specialist

Job Title: Judgment Processing Specialist

Work Location: Onsite – 5 days per week (no exceptions)
Address: 4900 Tiedeman Rd, Brooklyn, OH 44144 (Cleveland area)

Important: This position is 100% onsite. Please review the full job description carefully before submitting candidates.

Position Overview

This role is responsible for full knowledge and execution of the day-to-day operations within the Judgment Processing Department. The Judgment Processing Specialist handles complex legal order processing, performs detailed account searches, secures funds in compliance with federal and state regulations, and communicates with courts, attorneys, and internal stakeholders. The position also serves as a departmental control point in the manager's absence, ensuring risk mitigation, quality control, and timely escalation of exception cases.

Key Responsibilities

Legal Order & Account Processing

• Perform immediate and complex account searches in response to specialty legal orders using system data to identify balances, account relationships, and ownership

• Read and interpret legal documents promptly and determine appropriate actions on a case-by-case basis

• Apply appropriate federal and state statutes to place holds or freezes on accounts and secure required funds

• Determine allowable disclosures in sealed or restricted cases and ensure strict confidentiality

• Process immediate turnover of funds or transfer funds to bank holding accounts for future remittance

Court & Legal Correspondence

• Prepare formal Answers to Complaints on behalf of Litigation Counsel

• Ensure timely filing with courts and delivery to all required parties

• Draft correspondence, disclosures, and client communications within established deadlines

• Complete case closing activities in accordance with documented procedures

Risk Management & Quality Control

• Act as a risk control point by performing detailed quality reviews on large-dollar legal orders

• Conduct certification and quality reviews on data match files containing confidential client information

• Ensure correct recipient handling and appropriate disclosure of sensitive data

Compliance & Regulatory Support

• Ensure compliance with federal and state regulations governing garnishments, levies, executions, and legal attachments

• Process official bank check requests and ensure timely mailing in accordance with court orders

• Maintain accountability for compliance risks associated with all types of legal orders

Case Management & Documentation

• Accurately log and track legal documents in JPex, including proper ownership and case comments

• Research and resolve SRTS and TCS complaints related to fund releases

• Coordinate with plaintiffs, defendants, attorneys, legal teams, and business partners to resolve complex cases

• Review settlement agreements and court orders to determine appropriate release or return of funds

• Maintain organized case files and support offsite record preparation and retention requirements

Operational & Team Support

• Perform end-of-day APA balancing and imports; identify and correct discrepancies prior to posting

• Participate in team huddles, department meetings, and process improvement discussions

• Provide recommendations for workflow or procedural changes driven by regulatory updates

• Support department coverage, new employee training, JPex fax distribution, testing, and special projects

• Oversee daily operations in the manager's absence, including work distribution, exception handling, and escalation

• Accurately report daily volumes and time tracking to support departmental metrics and reporting

Required Qualifications

Experience & Knowledge

• Extensive experience working with legal documents and banking systems (e.g., Hogan, View Direct, CIS)

• Full understanding of banking products and services

• Minimum of 2 years' experience in a financial services environment preferred

• Experience processing monetary transactions accurately and within strict deadlines

• Working knowledge of general ledger accounting (assets, liabilities, revenue, expenses) and debit/credit entries

• Knowledge of federal and state banking regulations related to legal orders, including:

  • Garnishments

  • IRS and state levies

  • Restraining notices

  • Orders to withhold

Skills & Competencies

• Strong written and verbal communication skills with excellent reading comprehension

• Ability to interpret legal documentation and identify required actions accurately

• High attention to detail in a high-risk, compliance-driven environment

• Ability to manage multiple cases simultaneously under pressure

• Self-disciplined, organized, and able to prioritize in high-stress situations

• High-volume 10-key data entry proficiency using numeric keypad

• Proficiency with Microsoft Word, Excel, and Lotus Notes

• Professional demeanor when interacting with internal and external clients while safeguarding confidentiality and minimizing financial risk

• Adaptability to changing priorities, deadlines, and regulatory requirements

• Continuous improvement mindset with willingness to suggest enhancements

Work Environment

• Office-based, high-volume, compliance-driven environment

• Fast-paced with strict deadlines and regulatory accountability