Lockbox Application Analyst

Job Title: Operations Analyst – Lockbox (Payment & Deposit Operations)

Position Overview

This role supports multiple functions within Lockbox Operations in the Payment and Deposit Operations organization, with a primary focus on partnering with Service and Support teams to develop procedures, execute testing, and create testing scripts. Payment and Deposit Operations promotes a culture of accountability, teamwork, leadership, intellectual curiosity, and work-life balance.

As an Operations Analyst, you will develop deep industry and product knowledge while driving the execution of strategic initiatives and delivering high-quality operational support.

Essential Job Functions

• Provide operational support for Lockbox applications and additional assigned systems

• Create, edit, and test application and operational procedures for Lockbox Operations and Support

• Write and execute test scripts for operational testing related to process improvement initiatives

• Perform business analysis for payment and deposit applications, including mainframe, PC, distributed systems, databases, and web-based applications

• Mine and analyze data from primary and secondary sources, often using complex joins across multiple datasets

• Serve as a first point of contact for user-reported inquiries and issues, providing production support

• Perform problem reporting, tracking, resolution, root cause analysis, and identification of preventative measures

• Deliver high-quality service and operational support to internal and external partners and clients

• Actively participate in Lockbox process initiatives, system enhancements, and operational projects

• Translate business needs and requirements to Technology partners

• Translate technical concepts and materials for Loan, Payment, and Operational Services teams and Lines of Business

Core Skills & Competencies

• Strong problem-solving skills with the ability to analyze qualitative, operational, and financial data

• Excellent interpersonal, influencing, and relationship-building skills

• Proven ability to work cross-functionally with diverse teams and personalities

• Ability to communicate clearly and concisely with senior management

• High degree of adaptability and intellectual curiosity; comfortable working in ambiguous environments

• Strong teamwork and collaboration skills

Required Qualifications

• Bachelor's degree or equivalent experience

• Ideally 2 years of experience in an operational or support environment

• Strong attention to detail in documenting and implementing requirements

• Highly organized with the ability to analyze and resolve complex issues

• Excellent written and verbal communication skills

• Ability to manage change effectively and stay on top of task assignments

• Strong decision-making and analytical skills

• Ability to research and resolve non-straight-forward issues

• Strong aptitude for technology-based tools and databases (e.g., Excel, Access)

• Ability to quickly assimilate and apply new information

• Proven ability to work effectively in a team-based environment

Preferred Qualifications

• 1–2 years of Operations Analyst experience

• Technically savvy with Windows-based systems and software

• Experience with Excel and Jira, including managing large datasets and creating summary views using pivot tables, charts, and data visualizations