Nesco Resource is partnering with an industrial equipment manufacturer in Houston seeking a Motor Service Manager to lead service operations for large industrial motors. This leader will manage a skilled team, oversee repair and maintenance activities, support warranty decisions, and ensure a strong customer experience.
Key Responsibilities
- Oversee daily service operations, workload planning, scheduling, and staffing.
- Review repair reports, invoices, and warranty claims.
- Establish service rates and approve adjustments as needed.
- Lead and train a team of motor technicians; conduct hiring and performance evaluations.
- Provide technical oversight on complex repair issues and onsite service needs.
- Work cross-functionally with engineering, QA/QC, sales, and customer support teams.
- Drive continuous improvement and support service-related product enhancements.
- Support customer escalations and ensure timely resolution and satisfaction.
Qualifications
- 4 years as a motor technician (AC/DC motors, 1000 Client preferred).
- 2 years of leadership or supervisory experience.
- Ability to diagnose failures, perform vibration analysis, and troubleshoot complex service issues.
- Familiarity with relevant industry standards (UL, CE, NEMA, IEEE, etc.).
Additional Details
- Travel required: 25% – 50%
- Technical degree preferred (Mechanical, Industrial, or related).
- Proficiency with MS Office, ERP/CRM tools, and standard diagnostic instruments.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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