Temp - 1st shift (Mon-Fri)
Job Description — Salesforce CRM Administrator (Case Intake, Routing, and Case Management)
Overview
We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases—from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.
Responsibilities
• Case Intake, Routing and Workload Management
o Maintain and manage Email-to-Case intake
o Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
o Prevent duplicate and spam case creation
o Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
o Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
o Maintain case statuses, fields and lifecycle transitions.
Soft Skills
• Process-oriented mindset with strong analytical and problem-solving abilities.
• Empathy for end users and customers; passion for frictionless support experiences.
• Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
• Salesforce experience is a plus
High School Diploma
1-2 years of Administrator experience in Aerospace or a manufacturing environment
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Job Description — Salesforce CRM Administrator (Case Intake, Routing, and Case Management)
Overview
We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases—from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.
Responsibilities
• Case Intake, Routing and Workload Management
o Maintain and manage Email-to-Case intake
o Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
o Prevent duplicate and spam case creation
o Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
o Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
o Maintain case statuses, fields and lifecycle transitions.
Soft Skills
• Process-oriented mindset with strong analytical and problem-solving abilities.
• Empathy for end users and customers; passion for frictionless support experiences.
• Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
• Salesforce experience is a plus
High School Diploma
1-2 years of Administrator experience in Aerospace or a manufacturing environment
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.