Customer Service Specialist – Tax Services
Contract - M-Fr 8-5, pay rate $23/hr.
On-site, call-center environment.
We are seeking a customer-focused, detail-oriented professional who thrives in a fast-paced environment. This role is ideal for someone who enjoys problem-solving, delivering excellent client support, and managing multiple priorities with accuracy.
What You’ll Do
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Provide quality customer service via phone, e-mail, chat, and other communication channels while documenting all interactions.
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Follow up on outstanding items to ensure timely resolution in line with Service Level Agreements (SLAs).
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Develop and maintain knowledge of company products, policies, and procedures.
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Prioritize and manage daily, time-sensitive tasks with accuracy and efficiency.
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Support both internal and external clients on tasks such as:
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Processing payments and filings
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Assisting with tax agency account registrations
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Tax notice research and resolution
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Data entry, spreadsheet creation, and data verification
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Use tools and systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office (experience a plus but not required).
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Demonstrate company values of integrity, service, innovation, partnership, accountability, and respect.
What We’re Looking For
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High school diploma or equivalent required.
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2 years of professional work experience.
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Payroll or tax experience preferred (not required).
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Strong attention to detail, accuracy, and timeliness.
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Excellent written and verbal communication skills.
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Ability to manage multiple systems and tasks in a high-volume, deadline-driven environment.
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Strong customer service and interpersonal skills.
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Comfort with online knowledge bases and research tools.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.