Nesco Resource is looking for a reliable and personable Customer Service Representative for 1st shift in Newton, NC!
Monday-Friday: 8:00am-4:30pm, with occasional 6am start times and weekends.
Responsibilities:
Qualifications:
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. COM135
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Monday-Friday: 8:00am-4:30pm, with occasional 6am start times and weekends.
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a prompt and professional manner
- Provide accurate information about products, services, or company policies
- Resolve customer complaints efficiently and escalate issues when necessary
- Maintain records of customer interactions, transactions, comments, and complaints
- Process orders, forms, applications, and requests
- Follow up with customers to ensure satisfaction and resolution of issues
- Collaborate with other departments to address customer needs
- Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rates
Qualifications:
- High school diploma or equivalent
- Proven customer support experience or experience in a client-facing role
- Strong communication and interpersonal skills
- Ability to stay calm under pressure and handle difficult situations with professionalism
- Proficient in Microsoft Word and Excel
- Excellent time management and multitasking skills
- Bilingual is a plus
- Experience working in a fast-paced or high-volume environment
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. COM135