Nesco Resource is looking for a motivated and detail-oriented Collections Representative for a 12-month assignment to assist our client. This is a great opportunity to grow your career in a dynamic and supportive work environment.
Pay Rate: $21/hr
Shift: Monday - Friday, 11 AM - 8 PM
Job Summary:
As a Collections Representative, you'll play a key role in ensuring the timely resolution of past due invoices while providing exceptional customer service. You will be responsible for educating clients and partners on the resolution process, addressing billing disputes, and managing receivable inquiries via phone and email. Your ability to balance service and collection effectiveness will help mitigate risk and support the company’s success.
Key Responsibilities:
- Resolve past due invoices accurately and efficiently.
- Provide exceptional customer service to both internal and external customers.
- Address billing disputes and educate clients, partners, and product areas on the resolution process.
- Handle incoming and outgoing communication via phone and email regarding receivables.
- Manage daily payroll holds and ensure timely client contact on past due balances.
- Mitigate risk and exposure while balancing service and collection efforts.
Requirements:
- High School diploma required, with a minimum of 4 years of experience in customer service, finance, accounting, or payroll.
- A degree may be considered in lieu of experience.
- Strong organizational and decision-making skills.
- Proficiency in Microsoft Word, Excel, and Access is preferred.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.