Nesco Resource is hiring for our client in the Elmira area for a Customer Service Representative.
This is a Permanent Full Time position Monday thru Friday
Hourly Pay $22 to $23
For Immediate Consideration call Nesco Resource 607.737.4010
Description:
Serves customers by providing product and service information; resolving product and service problems.
Duties:
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This is a Permanent Full Time position Monday thru Friday
Hourly Pay $22 to $23
For Immediate Consideration call Nesco Resource 607.737.4010
Description:
Serves customers by providing product and service information; resolving product and service problems.
Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening
- Phone Skills
- Resolving Conflict
- Analyzing Information
- Multi-tasking