Summary of Position
The Market Manager's primary responsibilities are overseeing and driving the financial performance of the branch, as well as developing staff and managing team success. This position is also responsible for sourcing and securing new business in their assigned territory and working with the recruitment team to meet or exceed clients' temporary and direct placement staffing needs.
Reports to: Area Market Manager or Executive Vice President.
Essential Duties
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Lead and mentor the branch team, building a high-performance environment to drive branch growth and profitability.
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Oversee the daily workflow of the department. Manage employee performance evaluation and coaching process. Advise on discipline and termination of employees in accordance with company policy.
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Train, coach, and develop branch employees to perform to their full potential and offer opportunities to stretch beyond current capabilities.
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Conduct weekly branch performance meetings to review sales, recruiting metrics and strategies.
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Recruit and build a successful, diverse, and mission-driven team by partnering with the corporate talent acquisition group to source and hire new employees.
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Provide exceptional onboarding experience for new employees.
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Promote a collaborative environment and actively encourage employees to contribute to each other's success.
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Manage branch profit and loss, budgeted sales, expenses, and branch operating profit goals.
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Leverage the software tools provided to support the needs of the branch including reporting dashboards.
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Oversee and implement branch risk and safety requirements.
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Ensure effective team use of tools, programs, and resources to meet or exceed client expectations.
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Act as sales manager to drive new business development through personal sales efforts as well as leading and managing branch sales strategies for the office.
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Resolve employee relations and other escalated issues of associates. Partner with corporate human resources (HR) team to perform HR management tasks for employees and associates, including counseling and terminations, and reporting all DOL, EEO or harassment issues to HR immediately.
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Network with civic, social, and other local groups to look for community-building opportunities and provide information about branch services. Build relationships with businesses, leaders, and professional networks on a continuous basis while building a pipeline of future clients who are attracted to the staffing solutions we provide and implementing customer development and retention strategies.
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Forecast and manage performance associated with budgets and annual business plans.
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Create a target account plan to strategically approach networking and prospect visit priorities.
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Develop new business opportunities through cold calls, to prospective clients. Schedule prospect phone meetings.
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Drive the sales cycle from initial conversation with gatekeepers through appointment requests, follow-up meetings, agreements, and the billing process.
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All other duties as assigned.
Supervisory Responsibilities:
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Recruiters
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Business Development Managers
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Onsite Managers
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Talent Sourcing Specialist
Qualifications
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High school diploma or GED required; bachelor's or associate degree preferred or comparable education and experience. Managerial and staffing experience in both recruitment and sales preferred.
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Strong customer service skills and business ethics.
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Excellent organizational and time management skills.
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Excellent written, verbal, and interpersonal communication skills.
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Excellent computer skills, including MS Office (Word, Excel).
Exempt Status: EXEMPT
Physical Demands
Must be able to remain in a stationary position 50% of the time. Needs to occasionally move about the inside of the office to access file cabinets, office machinery, etc. and bend or stand as necessary. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally positions self to move boxes or equipment weighing 25 pounds or less. Frequently communicates with fellow employees, clients, associates, etc. Must be able to perceive objects at a distance and up close.
Disclaimer
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain the complete comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Nesco Resource and affiliates provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.