Nesco Resource is recruiting for an independently owned and operated Metal Parts Manufacturer in Elmira,NY. Renowned for supplying top-quality parts to esteemed clients in the Transportation Industry since 1929.
Position: Customer Service Account Associate
Position Summary
Responsible for processing information and correspondence associated with customers and their requirements, data interpretation and input, customer service complaints and general department/office functions.
FLSA Status: 40Hr – Salary w/ OT
Employment Type: Full Time
Department: Customer Service
Reports to: Manager of Sales and Marketing
Specific Educational/ Vocational Requirements:
- High school diploma, GED, or vocational training.
- College Degree preferred.
- A combination of education, experience, and training may be substituted for these requirements.
Responsibilities:
- Process invoices and customer orders accurately and promptly.
- Resolve customer inquiries and issues efficiently.
- Access customer websites for order details.
- Maintain organized documentation and records.
- Provide reception and mail coverage when needed.
- Assist Sales Manager with research and promotions.
- Perform other assigned tasks.
Skills/Abilities:
- Dependable and self-motivated.
- Strong problem-solving and time management abilities.
- Maintains a safe and tidy work environment.
- Adheres to company policies and safety standards.
- Professional and approachable demeanor.
- Proficient in Microsoft Office, especially Excel.
- Willingness to learn and adapt to company needs.
- $16.00 - $17.00
Schedule:
- Monday-Friday
- 8:00am-4:30pm
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.