Customer Service Representative

Nesco Resource is seeking an experienced Call Center Representative to assist our client's Rochester location!

Pay Rate: $17/hr
Contract length: 6 months
Location: Henrietta
Shift: Monday - Friday 8am-5pm

JOB DESCRIPTION:

• Provides advanced client service and technical product support to our internal and external partners Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client
• Works independently to handle increasingly more complex issues and calls while maintaining an advanced understanding of the business unit department goals and objectives
• Works with the client COBRA participants and other business units to resolve escalated client issues
• Develops and maintains comprehensive knowledge of new and existing client account set ups their corresponding systems and Health & Benefit processes to ensure resolution of escalated client issues
• Takes inbound calls from H&B Clients as well as COBRA participants
• Makes outbound resolution calls to clients and participants as necessary

Qualifications:

• 2 years customer service/insurance related experience or the equivalent combination of education and experience is required 

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.