Job Description – Service Desk Support Technician
Location: Middleburg Heights, OH (100% on site role)
Overview:
We are seeking a dynamic team member with excellent interpersonal skills and a commitment to exceptional customer service to join our fast-paced environment where customer satisfaction is paramount.
As a Technical Support Specialist, you will serve as the primary contact for IT and Telecom-related issues and service requests, offering support onsite, over the phone, via email, and through remote access. A reliable vehicle, a valid driver’s license, and a clean driving record are required for this role.
Key Responsibilities:
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Adherence to our company's core values is essential, including: Accountability and integrity in our actions Maintaining composure under pressure Collaborating effectively with colleagues and clients Embracing challenges with enthusiasm Recognizing achievements and striving for continual improvement
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Logging, resolving, and escalating service requests to ensure targets and service levels are met.
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Installing, configuring, and troubleshooting systems, VoIP, mobile devices, software, and peripheral equipment.
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Utilizing remote management and monitoring tools for efficient support.
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Performing other duties as assigned.
Requirements:
- An Associate’s degree in Information Technology or a related field, or equivalent experience.
- A Certification is preferred.
- Minimum of 1 year of experience supporting a corporate Windows environment.
- Strong attention to detail and work ethic.
- Exceptional customer service skills and professionalism.
- Proficiency in troubleshooting and critical thinking.
- Ability to thrive in a fast-paced environment.
- Solid knowledge of Windows Desktop Operating Systems and Microsoft Office Suites.
- Basic understanding of LAN concepts.
- Familiarity with disk imaging and cloning technologies.
- Experience with various multi-function devices and network printers.
- Compliance with all company policies, procedures, and regulations.
Additional Requirements:
- Effective verbal and written communication skills for client interaction.
- Ability to lift at least 50 pounds and work in various physical environments, including cramped spaces and heights.
Benefits:
Pay: $22-$25/Hour
Joining our team entitles you to a range of benefits:
- 10 days of paid time off (vacation, sick, personal).
- 1 floating day of paid time off per month.
- Comprehensive health benefits with full family coverage.
- Reimbursements and stipends for mileage, cell phone, gym membership, and meal plans.
- Professional development opportunities including ITProTV subscription, certification exam stipends, relevant courses, and study materials.
- Workers compensation coverage as per legal requirements.
- Competitive starting salary up to $52,000 per year, with potential for pay raises based on certifications and performance.
Pay Increases:
- 6% pay raise following the successful completion of a certification relevant to our company's solutions.
- Additional pay increases based on earned certifications and degrees, with the possibility of higher increases based on company performance and favorable reviews.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.