Summary:
The Service Technician serves as an ambassador for the Company and is responsible for repairs and maintenance of mechanical and electrical components of compressed air systems equipment residing on client property. These include compressed air dryers, compressors, (reciprocating and rotary screw oil lubricated and oil free), and filter systems. Services are performed on-site and on-demand, to ensure complete customer satisfaction.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform equipment checks to diagnose and repair problems with compressed air equipment before they occur.
- Perform annual and semi-annual maintenance and testing on compressed air equipment.
- Program and troubleshoot microprocessor and PLC-based equipment controls.
- Resolve customer initiated technical issues.
- Ability to startup and troubleshoot compressed air equipment.
- Work at customer site daily.
- Build and maintain client relationships through regular visits.
- Serve as a technical resource to customers.
- Partner with company sales representatives and management to increase service and aftermarket business.
- Travel to assist other company technicians as needed.
- Complete service reports and send them to the customer and company admin team in a timely manner.
- Participate in Factory Training Sessions.
Qualities:
- Strong mechanical and problem solving skills.
- Good communication, customer service, and consultative skills.
- Strong work ethic with ability to work under minimal supervision.
- Reliable and punctual.
- Able to use computer and service software.
- Must have own basic hand tools and electrical meter.
This position has no direct supervisory responsibilities but may serve as a coach and mentor for other service technicians learning about Compressed Air.
Work Environment:
This job operates in Pharmaceutical, Chemical, Refinery, Power Generation, and other Industrial Environments. This role routinely uses hand and power tools as well as office equipment such as laptop computers, tablets, and smartphones.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee must occasionally lift and/or move up to 60 pounds repetitively. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand, walk, climb ladders, stoop, kneel, crouch, or crawl.
Position Type / Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, but candidate must be able to work flexible hours. Early morning, evening, and weekend work may be required as job duties demand.
Travel:
This is an "on the road " position traveling to customers sites up to 500 miles away. Overnight stays will be required, as needed, with the company providing paid lodging and meals.
Required Education and Experience:
- High school / trade school diploma, or equivalent.
- Previous work history with a service based organization.
- Ability to pass government background checks and regular drug screening.
- Must have a valid, unexpired driver's license.
- Good driving record.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.