Position Overview

This role blends customer support and account management responsibilities to drive high-touch service, technical troubleshooting, and strategic engagement for our clients professional accounts. The ideal candidate is highly organized, client-focused, and capable of balancing reactive support tasks with proactive relationship management.

Primary Responsibilities:
Promptly respond to incoming customer inquiries via phone, email, and ticket systems with a positive, empathetic, and professional attitude at all times
Maintain support interactions daily while ensuring professional service and accurate records
Provide onboarding and ongoing check-ins with assigned professional accounts
Manage salon/spa or professional accounts with a focus on growth, retention, and satisfaction Identify upsell opportunities and promote product launches and seasonal collections
Troubleshoot application issues and ensure product usage compliance and education
Monitor account health and communicate trends or concerns
Maintain CRM data hygiene and contribute to internal improvement initiatives
Other duties as deemed necessary by management.

Minimum Requirements:
2 years in Customer Service, Account Management, or a client-facing support role
Experience handling inbound calls while managing a book of business
Knowledge of the professional nail/cosmetics industry preferred
Familiarity with the following, or similar, systems/tools:
Syspro (ERP)
Shopify (ecommerce)
Salesforce (ticketing and live chat)
Yotpo (reviews and loyalty)
Outlook, Microsoft Teams, and other collaboration tools

Soft Skills:
Strong multitasking, organizational, and time management skills
Analytical problem-solving with empathy and communication excellence
Must be attentive and patient
Strong willingness to help and solve problems
Able to work independently and cohesively as part of a team

COM055

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.