From a recent CIO article:

In the era of digital disruption, the ability to successfully implement new technologies such as mobility, big data and analytics systems, cloud computing options, or robotics for competitive advantage is critical. In some cases, going to an existing IT service provider may not be the best way to do so. However, in many cases, there are advantages to working with incumbent supplier.

This article points out how companies from consumer brands to B2B suppliers are looking for ways to both stay nimble and also constantly innovate.  This hunger for innovation has not excluded IT service providers who are competing against disruptive technologies that may eliminate the needs for some of their core services.

However, this article points out some of the pitfalls of this strategy.  It an object lesson for companies negotiating for tech services but also for IT service providers.  As their customers increasingly demand new technologies, IT service providers need to stay ahead of the curve and be able to meet or exceed expectations.

From a talent perspective, it is increasingly important to quickly assemble teams with the right skills, right away.  After all, no one is looking for disruption so much as they are looking for new and different ways to evolve their business.