Are you looking for a role where your attention to detail and people skills make a real impact? Join a collaborative team that takes pride in delivering outstanding service and building strong customer relationships. Stable hours, supportive colleagues, and opportunities to learn and grow!
Customer Service Representative
Location: North Royalton, OH
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch break)
Pay Rate: $20-23/hr
Overview
As a Customer Service Representative, you'll partner closely with the sales team to deliver exceptional service and ensure our customers receive the products and support they need. You'll handle order management, solve problems proactively, and build strong relationships with customers all while contributing to the success and mission of the organization.
What You'll Do
Order Processing & Management
- Receive, verify, and accurately enter customer orders into ERP/CRM systems, including changes, cancellations, and returns.
- Coordinate order acknowledgments, confirmations, and shipping documents like ASNs and BOLs.
- Keep customers informed with timely updates on pricing, delivery dates, and potential delays via phone, email, and EDI/fax.
- Address and resolve inquiries, complaints, invoicing discrepancies, shipping issues, and material concerns, collaborating with internal teams as needed.
- Proactively communicate any production issues or service delays that could impact delivery timelines.
- Maintain accurate customer profiles, price lists, order histories, and data integrity.
- Request internal approvals when changes to customer accounts are needed.
- Review production schedules and inventory reports (including JIT/Kanban systems) to help ensure on-time delivery performance of 95% or better.
- Partner with Purchasing and Planning teams for supply orders and floor safety requirements.
- Assist with invoicing, billing discrepancies, and credit or return authorizations (RMAs/RMOs).
- Keep thorough records of sales activity, communication logs, and key performance metrics.
- Take on other responsibilities as assigned.
What You Bring
- Excellent communication, organization, and problem-solving skills.
- A team-player mindset and dedication to exceptional customer service.
- Strong follow-up, time management skills, and the ability to juggle multiple tasks effectively.
- Proficiency in Microsoft Office Suite; CRM experience is a plus.
Education & Experience
- High school diploma or GED required; a college degree in Business, Sales, Communications, or related field is preferred.
- 3–5 years of experience in customer service, ideally in manufacturing, distribution, or an industrial environment.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.