Core Responsibilities
- Provide onsite technology support, offering in-person assistance to employee end-users.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Support end-users on a variety of issues, identifying, researching, and resolving technical problems.
- Maintain and troubleshoot a range of user problems, including PC hardware/software, LAN, and voice network.
- Diagnose problem sources through discussions with users and coordinate with internal IT organization support, operations groups, and/or vendors to resolve issues.
- Acquire, install, and upgrade PC components and software, and plan for/respond to service outages and other problems.
- Train users on the use of new technology and software.
- Perform proactive monitoring of Client's computer systems through appropriate tools.
- Document, track, and monitor problems to ensure timely resolutions.
- Participate in various IT projects, working with internal and external teams.
- Support a small site(s) within the country, overseeing up to 200 IT end-users.
Essential Qualifications, Skills, and Technologies
- A 4-year degree in Computer Science, Engineering, or a related discipline.
- Strong interaction and interpersonal skills, specifically listening and providing guidance.
- Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches, and recommend the most feasible and economical solutions.
- Ability to follow company standards and apply policies consistently.
- Strong verbal communication skills, including the ability to document operations procedures.
- Availability to work rotating shifts and holidays.
- Fluency in English.
- A valid driving license (B).
Preferred (Nice-to-Have) Skills or Experience
- Experience working in a similar IT support role.
- Familiarity with a wide range of IT systems and technologies.
- Experience in training users and creating user documentation.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a Minimum Essential Coverage (MEC) plan encompassing Medical, Vision, Dental, 401K, and Employee Assistance Program (EAP) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.