Medical Call Center
Key Responsibilities:
- Act as the main point of contact for patients, clinics, and healthcare providers for inquiries related to product orders and DME (Durable Medical Equipment).
- Educate patients on medical products, including usage guidelines and delivery timelines.
- Manage inbound and outbound calls, emails, and chat messages professionally and urgently.
- Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
- Document all interactions and maintain accurate records in CRM or EMR systems.
- Utilized basic knowledge of CPT and ICD-10 coding to support accurate medical billing and documentation.
- Collaborate with internal teams and escalate complex issues to management.
- Monitor open orders and back orders, following up to ensure timely fulfillment.
- 2-5 years of medical customer service or dispatching experience.
- Experience in customer service or high-pressure call center environment, servicing customers via phone, email, and live chat.
- Fluent in Spanish preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and professional demeanor.
- Understanding customer service best practices.
- Ability to sit at a computer terminal for extended periods.
- Comfortable working in a moderately noisy environment (phone calls, online meetings, computer audio).
- Must be able to regularly stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required include close vision for computer work.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.