Job Opportunity
Join our team in a dynamic and engaging role where you will be the face and voice of our brand, promoting our retail products and increasing brand awareness through various channels. This opportunity is perfect for an outgoing, upbeat, and customer service-oriented individual who enjoys creating memorable experiences for others in a fun environment.
Responsibilities
- Deliver a first-class, memorable, and enriching experience by leading engaging, informative, and authentic tours and tastings.
- Welcome, educate, and entertain guests, ensuring an excellent on-site tour and tasting experience.
- Provide genuine, friendly, courteous, and professional service to all team members, distributors, partners, and guests.
- Maintain a clean and organized tasting area.
- Utilize problem-solving skills during unexpected situations.
- Communicate constantly with team members and leadership.
- Shuttle guests to/from the distillery as needed.
- Gain an understanding of Visitor Center operations, tour rotation, guidelines, and best practices.
- Learn about the brand's history and portfolio.
Qualifications
- Must be 21 years of age or older.
- Positive, hospitable, dependable, and team-focused with a high level of customer service understanding and experience.
- Certified or willing to become a certified Bourbon Steward through Stave and Thief.
- Complete STAR training and follow responsibility practices without exception.
- Able to lift 40-50 pounds regularly and stand for long periods.
- Creative thinker capable of managing change.
- Ability to learn and remember all aspects of the distillery and bourbon-making process.
- Work efficiently in a high-paced setting.
- Work enthusiastically with a wide demographic of guests.
- Excellent time management skills.
- Food and beverage, event, and/or tour guide experience is desired. Prior knowledge of distilled spirits is preferred.
- Proper mixology techniques and product knowledge (training provided).
Note to applicants: Your application will be assessed based on your abilities, expertise, general knowledge, and experience. Please do not disclose any confidential, proprietary, or trade secret information during the interview process. If asked a question requiring such disclosure, you must decline to answer.
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Nesco Resource offers a comprehensive benefits package, including Medical, Vision, Dental, 401K, and EAP services. We provide equal employment opportunities and prohibit discrimination and harassment of any type.