Customer Service Representative
Job Description
The customer service representative is responsible for processing orders received by mail, telephone, fax or e-mail. Provide customer support and information in response to inquiries, concerns and requests about an order or product.
Duties
- Processing orders, including changes to ensure accuracy.
- Update customer records accordingly
- Processing payments
- Customer portal management and invoicing
- Issuing return authorizations for a product issue
- Organize shipments, including international shipments and necessary documentation, ASN's
- Coordinate with production management for product delivery
- Manage blanket agreements
- Cross train in all areas of the office
- Coordinate pricing updates as necessary for customer orders
- Other duties as required
- Experience with Microsoft Office Suite, proficiency in Outlook. Knowledge of Excel, EDI orders, JIT reporting and AS400.
- Experience using SAP or ERP type system, including retrieving purchase orders and confirmations. Submitting ASN's and changes.
- Communicates well with shipping, production, and inspection departments.
- Must be an organized individual with a sense of urgency.
- Prompt follow up with customers.
- 1 to 3 years of customer service experience.
- Experience with shipping, logistics, coordinating with customers to set up shipments.
- Ability to effectively prioritize and perform multiple tasks simultaneously.
- Ability to maintain a high volume of e-mails and phone calls.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.