Level 2 Support Specialist
This role will require interaction and support all IT environments including:
- Someone proficient in figuring out issues with OS and Third-party apps
- Azure Virtual Desktop experience, Azure Portal
- Intune experience
- Scripting and packaging
- Papercut
- Active Directory
- O365
- Copilot/Zoom AI Companion
- Zoom and other collaboration software
- Walkup support
- Focus on keeping our employees productive – Walkup Incident response in CT location
- Expert at customer service.
- Ability to interact and coordinate with all levels of the organization.
- Conduct technology training for end-users.
- Image and deploy laptop, printer, and scanner devices per company standards.
- Help with provisioning and termination of user accounts.
- Document work in a ticketing system and create ticket reports.
- Create technical documentation and knowledge base articles.
- Lifecycle management.
- Ability to balance multiple workloads in a fast past company.
- Ability to think outside the box, and present new ideas and run with them
- Comfortable with collaboration technologies and presentations including Zoom and Teams.
- Vulnerability management
- Ability to support facility moves.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.