Position: Inside Sales Administrator 
Location: Central Tucson
Terms: Right to Hire
Salary/rate: $20.00/hr

• Customer Support: Respond to customer inquiries via email, chat, and phone in a friendly, professional manner. Resolve issues related to order status, product inquiries, returns, and exchanges, ensuring customer satisfaction.
• Production and fulfillment order processing: Enter both production and fulfillment orders for IPR and Savvi divisions from a variety of sources in a timely and accurate manner. Assist with basic troubleshooting and ensure accurate order information. Experience with an ERP system is a plus, but training will be provided for the right candidate.
• Collaboration: Work closely with Savvi and IPR Sales teams to ensure seamless customer interactions and troubleshooting issues as they arise.
• Contact customers to obtain missing information or answer queries.
• Functioning within customer portals to maintain necessary communication and upkeep data.
• Acting as the lead point of contact for all matters, specifically to assigned customers, within the organization.
• Maintaining and updating sales and customer records.
• Effectively communicate important feedback from customers internally.
• Ensuring the timely and successful delivery of orders according to customer needs.
• Staying up to date with new products and offerings.
• Follows up where it is necessary to provide exceptional customer service.
• Assisting the sales managers with quotes and presentations.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills.
• Problem-Solving Skills: Ability to handle customer concerns professionally and effectively, with a solution-oriented mindset.
• Pleasant telephone manners.
• Proficient with or the ability to quickly learn software used for recording information and processing orders.
• Proven ability to articulate the distinct aspects of products and services
• Recognized ability to position products against competitors
• Excellent verbal and written communications skills
• Ability to work well alone or in a team environment.
• Efficient in managing diverse tasks, activities, and projects, often within strict deadlines.
• Effective time management skills.
• Knowledge of Microsoft Office, Outlook, ERP systems
• Excellent organizational skills
• Shopify Experience: Experience with Shopify is a plus; training will be provided if necessary.

Education and Experience:

• High school diploma or equivalent preferred.
• Minimum two years customer service experience preferred
• Minimum one-year data entry experience preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 35 pounds at times.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.