Nesco Data Center & Infrastructure is seeking a Systems Admin who can grow in to an IT Service Delivery Team Leader in the Greater Ashburn VA area for a MSP.

The SOC Technician III – Sr. Systems Administrator serves as the highest level of support within the technical support team. Technical issues that cannot be resolved by tier 1 and tier 2 are escalated to this position. This role requires advanced expertise in troubleshooting difficult networking, system and end user issues.

Role and Responsibilities

• Resolve complex technical issues directly with customers submitted by phone, email, and onsite
• Act as the primary escalation point from tier 1 and tier 2 support technicians
• Provide training as needed to the tier 1 and tier 2 support teams
• Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
• Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware
• Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products.
• Advanced experience with setting up, management of, and troubleshooting Active Directory environments
• Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
• Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
• Expertise in Office 365/Azure administration and migrations
• Knowledge of SaaS based products, and management of customer licenses
• Maintain and update documentation along with creation of technical procedures
• Device firmware and OS patching/upgrades as required
• Able to be assigned projects, and adhere to schedules for on time completion

skills and certifications

• 5-10 years technical experience troubleshooting complex network, system, and end user support issues
• Excellent communication skills both written and verbal
• Resourceful and able to take initiative in a dynamic environment
• Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:

• ITIL Foundation
• CompTIA A
• CompTIA Net
• CompTIA Security
• CCNA
• MCSE

• Protect all PII information as Confidential and do not distribute.
• Adhere to Security guidelines within Security Program Onboarding Videos.
• Follow the Privacy Policy & Acceptable Use Policy located on the Website.
• Adhere to the Policies provided in the Handbook.
• Acknowledge and Agree to strive to strengthen 24/7/365 uptime commitment, processes, and security practices to the best of your abilities.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. com171