Director of Claims

Operations Manager – Claims / Office Management

Work Schedule: Hybrid (3 days onsite)

Job Summary

This role is responsible for overseeing the technical and operational functions across assigned office locations, ensuring compliance with company standards and industry best practices. The Operations Manager ensures consistent delivery of high-quality services, maintains direct operational responsibility for their primary office location, and leads staffing, training, budgeting, and profit and loss management efforts. This position has direct and/or indirect oversight of approximately 50–99 employees.

Primary Purpose of the Role

We are seeking driven individuals who embody a strong service mindset and core values centered around empathy, accountability, collaboration, growth, and inclusion.

Key Responsibilities

• Oversee overall operations management for assigned offices/locations
• Establish and implement policies and procedures to ensure compliance with:
  • Industry best practices
  • Claims management service standards
  • State regulations
  • Client service requirements
• Develop and execute business plans, including setting goals and objectives for assigned offices
• Monitor and analyze management reports related to office and partner performance
• Support and coordinate sales and client service initiatives
• Manage staffing, training, and team development across locations
• Oversee budget preparation and profit & loss (P&L) management

Qualifications

• Bachelor's degree from an accredited college or university preferred
• Professional certifications such as CPCU, ARM, AIM, and/or AIC preferred
• Required licenses as applicable

Experience

• Minimum of 10 years of claims management experience
• At least 3 years of prior supervisory or leadership experience
• Equivalent combination of education and experience will be considered