Scheduling Coordinator - (Healthcare)

Scheduling Coordinator
Responsible for coordinating and scheduling patients for services at various ophthalmology practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practices.

Essential Functions
Receives patient calls in a high-volume call center environment and is responsible for scheduling the patient with the correct type of provider.
Utilizes various systems to determine appointment availability and schedule the appropriate appointment.
Collects all relevant patient demographic information including insurance coverage, patient medical history etc.
Can educate the patient on referral process and arrange for any diagnostic testing.
Has fundamental understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care.
Maintain patient confidentiality.
Taking on any other responsibilities assigned by the manager

Job Specifications

Typically has the following skills or abilities:

• 2 years of experience in a Healthcare-Related field.
• Strong customer orientation and servicing skills
• Consistently displays professionalism and positive rapport with fellow employees.
• Demonstrate initiative in accomplishing department and company-wide goals.
• Excellent communication skills with patients over the phone in an energetic and empathetic manner
• Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously.
• Detail-oriented and well-organized
• Flexible schedule
• Computer literate

Bilingual: English and Spanish

Preferred Skills: Experience with NextGen