Overview
A major global client is seeking an experienced professional for their Chandler, AZ location. The role involves overseeing the global IT environment to ensure high performance, reliability, and availability across all systems. The position manages core infrastructure components, including endpoints, servers, cloud environments, data storage, voice systems, and user technology needs. The successful candidate will lead a team responsible for support response, troubleshooting, and issue resolution across corporate and manufacturing operations. Collaboration with Network, Security, and Applications teams is essential to maintain uptime, improve processes, and support overall business efficiency.
Responsibilities
- Maintain a secure, stable IT infrastructure and ensure compliance with company policies and operational controls.
- Oversee daily support activities for servers, cloud systems, data storage, and infrastructure technologies.
- Ensure strong disaster recovery, backup practices, and long-term system reliability through standard processes.
- Set goals and performance metrics for the team and manage progress against expectations.
- Ensure timely resolution of support requests through the Helpdesk and coordinate repair or escalation efforts.
- Manage vendor relationships and negotiate contracts for infrastructure services and technology solutions.
- Lead, develop, and mentor a high-performing technical team.
- Promote a security-first mindset and champion best practices for protecting internal and customer data.
- Support continuous improvement by developing standard operating procedures and optimizing system performance.
- Collaborate with business and IT leaders to minimize downtime and improve operational outcomes.
Required Qualifications
- Bachelor's degree is required; a Master's degree is preferred.
- 10 years of combined business, consulting, or IT leadership experience.
- Strong foundation in Infrastructure with working knowledge of Network, Security, and Applications, including SAP in a manufacturing environment.
- Microsoft certifications (MCSE, MCSA) and server/SQL-related credentials preferred.
- Experience leading or supporting global teams across multiple regions.
- Demonstrated success in hands-on infrastructure management, vendor oversight, and complex problem-solving.
- Proven experience managing Microsoft-based environments, cloud services, Active Directory, and collaboration platforms.
- Background supporting manufacturing operations is highly desirable.
Preferred Qualifications
- Strong knowledge of infrastructure support services, monitoring, performance management, and multi-platform environments.
- Proficiency with Nutanix, VMware, Active Directory, Veeam, Windows Server, networking tools, Azure, and Intune.
- Experience working with SAP ECC or S/4.
- Ability to design and implement scalable infrastructure solutions that meet business needs.
- Experience managing IT infrastructure budgets and achieving cost-efficiency.
- Strong project coordination skills for infrastructure programs and cross-functional initiatives.
- Understanding of regulatory and compliance requirements such as GDPR and SOX.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.