Hybrid
Position Details:
Position Type: Non-Exempt, Hybrid work model
Work Location: Corning, NY
Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
Overtime: Not expected; requires prior manager approval if needed
Job Summary:
The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
This is currently a hybrid role with 3 days in the office and 2 days working remotely.
Key Responsibilities:
1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams
2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
5. Event Coordination: Assist department groups in planning and executing customer events.
6. Recordkeeping: Maintain accurate records of requests, orders, and communications.
7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.
Qualifications
Education and Experience:
o 2-year associate's degree or work experience equivalent preferred
o Customer service or call center experience preferred
Skills:
o Desire to grow strong customer service skills, including listening skills
o Strong phone and keyboarding skills and use of general office/call center equipment
o Experience with Microsoft Office suite and general call center and work order concepts and/or systems
o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
o Demonstrate good organizational skills, detailed oriented, punctual
o Professional, friendly, and positive approach to customers' expectations and requests
o Ability to work well under pressure and remain positive
o High level of integrity and confidentiality
o Demonstrates good interpersonal skills
o Demonstrates good written and verbal communication skills
Experience:
o Preferred: Previous experience in a call center, customer service, or administrative support role.
Adaptability:
o Ability to thrive in a fast-paced environment and respond effectively to changing priorities.
Job Highlights:
This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Position Details:
Position Type: Non-Exempt, Hybrid work model
Work Location: Corning, NY
Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
Overtime: Not expected; requires prior manager approval if needed
Job Summary:
The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
This is currently a hybrid role with 3 days in the office and 2 days working remotely.
Key Responsibilities:
1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams
2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
5. Event Coordination: Assist department groups in planning and executing customer events.
6. Recordkeeping: Maintain accurate records of requests, orders, and communications.
7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.
Qualifications
Education and Experience:
o 2-year associate's degree or work experience equivalent preferred
o Customer service or call center experience preferred
Skills:
o Desire to grow strong customer service skills, including listening skills
o Strong phone and keyboarding skills and use of general office/call center equipment
o Experience with Microsoft Office suite and general call center and work order concepts and/or systems
o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
o Demonstrate good organizational skills, detailed oriented, punctual
o Professional, friendly, and positive approach to customers' expectations and requests
o Ability to work well under pressure and remain positive
o High level of integrity and confidentiality
o Demonstrates good interpersonal skills
o Demonstrates good written and verbal communication skills
Experience:
o Preferred: Previous experience in a call center, customer service, or administrative support role.
Adaptability:
o Ability to thrive in a fast-paced environment and respond effectively to changing priorities.
Job Highlights:
This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.