Sales Account Manager

Job Title: Account Manager
Location: Grove City, OH
Department: Sales
Reports to: Sales Manager

• Communicates (Delivers clear, concise, consistent information with impact, Proactively and transparently keeps people informed, and Listens actively and checks for understanding)
  
• Engages People ( Openly demonstrates people are our most valuable asset, and Ensures people have clarity on their roles and expectations)
  
• Leads Courageously (Challenges others and takes a stand, Makes tough or unpopular decisions, and Addresses conflict constructively)
  
• Drives Results (Takes initiative, removes barriers, and stays focused on priorities, Measures progress, follows through, and achieves objectives)
  
• Create Alignment (Seeks input and different viewpoints; stays open minded, Influences others with compelling data or information, Mobilizes people toward common goals)
  
• Make Sound Decisions (Gathers, analyzes, and interprets data and information, Considers assumptions, risks, broader impacts, and consequences, Weighs options and makes logical, data driven decisions, Makes timely decisions and commits to action), Engenders Trust (Approachable, humble, and genuine, Develops and maintains relationships, and Builds credibility at all levels)

• Build and maintain strong, professional relationships with customer contacts at both individual and organizational levels. – Communication, Relationship Building
• Serve as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction and proactive communication.
• Manage the end-to-end customer order process communicate lead times, part availability, shipping schedules, and resolve issues efficiently.
• Act as a key liaison between the client and customer stakeholders, supporting business alignment and mutual growth.
• Monitor and manage accounts receivable status, including escalation as needed.
• Analyze customer forecasts versus actual orders; engage customers to improve forecast accuracy and accountability.
• Oversee key OEM administrative functions, including customer portal management, Sales Order processing, documentation development, and program management.
• Collaborate with cross-functional teams (Supply Chain, Customer Service, Finance, and Engineering) to ensure smooth execution and fulfillment.
• Influence and support the new model development process through early involvement and continuous communication.
• Handle additional account management activities including quoting, pricing updates, credit requests, and monitoring excess & obsolete inventory.
• Lead customer RFP responses with support from internal teams; coordinate proposals and negotiate to close business opportunities.
• Support annual budgeting and forecasting activities by analyzing customer-supplied data and external market trends.
• Occasional travel required (<10%, with potential fluctuations based on business needs).

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); SAP experience preferred.
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• High attention to detail and accuracy in deliverables.
• Analytical mindset with sound problem-solving and decision-making capabilities.
• Ability to interpret and present data clearly to support decision-making.
• Strong interpersonal and communication skills both written and verbal.
• Demonstrated ability to work collaboratively within cross-functional teams.
• Positive, proactive attitude with a customer-first approach.

• Bachelor's degree in Business, Supply Chain, or related field, or equivalent combination of education and experience.
• Experience managing customer accounts or in a sales-related role.
• Proficient in Excel
• Ability to analyze data, handle inventory, build optimized routes, handle PO requests

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.