IT Fulfillment Technician

$21 to $21.50 • ContractInformation Technology

New Albany, OH

Branch: Columbus OH

Job ID: 26-08325

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The IT Fulfillment Technician is responsible for delivering high-quality support for endpoint devices and applications across the home office, global offices, and distribution centers. This role focuses on managing and tracking company-provided IT devices, access, and software, as well as providing on-site and remote troubleshooting.

Key Responsibilities
  • Handle day-to-day IT requests for home office and international associates.
  • Manage and track IT assets, including devices, access credentials, and software licenses.
  • Provide on-site and remote troubleshooting for hardware and software issues.
  • Upgrade workstations and perform software installations.
  • Create and maintain knowledge base documentation for IT service desk and support teams.
  • Collaborate with global service providers to ensure consistent, high-quality support.
  • Work with internal IT teams to test and deploy technology projects.
  • Create and deploy software packages and upgrades to Windows endpoints globally.
  • Identify and implement new support processes and best practices.

Required Qualifications
  • BS/BA degree in an IT-related field (preferred).
  • 1–3 years of experience with Microsoft Windows, Mac OS, and VDI technologies (preferred).
  • Strong customer service skills with clear oral and written communication.
  • Ability to work in a high-energy, fast-paced environment.
  • Highly self-motivated and detail-oriented.
  • Reliable transportation to the worksite.
  • Ability to lift PCs and peripheral equipment as needed.

Additional Details
  • Entry-level IT role with hands-on responsibilities.
  • Service desk experience and strong in-person communication skills required.
  • Must be available for the entire shift; only a lunch break is provided.
  • Fully onsite position (no remote work).



Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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