Drive Client Success. Build Relationships. Support the Business.
Are you a relationship-focused, solutions-oriented professional with a passion for client success? Do you thrive in fast-paced environments where building trust and delivering exceptional service is key? As a Key Account Manager at Nesco Resource, you'll play a pivotal role in managing assigned client accounts, ensuring staffing needs are met, and providing a seamless experience that reflects our commitment to excellence.
This position is essential to maintaining strong client relationships, driving account growth, and supporting collaborative efforts with our recruitment and operations teams.
If you're proactive, highly organized, and take pride in delivering outstanding service, we'd love to connect with you.
A day in the life:
Connect. Strategize. Deliver. Resolve.
- Oversee account services, building and maintaining strong relationships with client contacts to ensure exceptional client experiences.
- Coordinate internally with recruitment and operations teams to deliver staffing solutions for temporary and direct placement needs.
- Learn clients' culture, interview processes, and benefits to act as a true extension of their HR team.
- Maintain up-to-date knowledge of clients' businesses and broader market trends to anticipate needs and proactively offer solutions.
- Develop account plans to strategically approach new opportunities, expand service offerings, and generate referral leads.
- Achieve milestone account management metrics during the first year and ongoing.
- Collaborate with branch recruitment and operations teams to ensure seamless delivery and meet client expectations.
- Actively source, screen, and skill market top talent when necessary.
- Comply with all company safety guidelines, reporting known issues or potential concerns to the appropriate supervisor or risk department.
- Perform additional duties as assigned.
- High school diploma or GED required; senior-level business development, account management, or client retention experience in staffing preferred.
- Previous sales or account management experience is beneficial, or equivalent combination of education and experience.
- Ability to effectively communicate with a wide range of professionals.
- Exceptional customer/client service skills with strong business ethics.
- Excellent interpersonal skills, high emotional intelligence, and the ability to build trust and gain acceptance of ideas.
- Highly adaptable to change and able to maintain stable performance under pressure or opposition.
- Demonstrated negotiation skills.
- Strong organizational skills, attention to detail, and solutions-focused mindset.
- Ability to maintain confidentiality and present a professional image at all times.
Background in staffing, recruiting, HR, or other fast-paced client-facing industries often contributes to success in this role!
We work for you.
Competitive Pay. Training. Comprehensive Benefits
And we work hard. With over 60 years of success in the staffing industry, taking care of our partners in all things talent is top priority here, and it shows.
Nesco offers a comprehensive and competitive benefits package to full-time internal employees, including medical, dental, and vision coverage. Employer-paid benefits include short-term disability (STD) and basic life insurance, with additional voluntary options available for life insurance and long-term disability (LTD).
The company also offers a 401(k) retirement savings plan with both Traditional and Roth contribution options, as well as an Employee Assistance Program (EAP) to support employees' financial wellness and personal well-being.
Our benefits are designed to promote overall health, financial security, and a balanced approach to employee well-being
We do the right thing... because it's the right thing to do.
At Nesco, no one is above ethics. No one is above the work. We work hard. We lead. We give. We serve. We strive always to do the right thing for our clients, candidates, community and each other.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.