Key Skills Required
- Call Center - Order Entry
- SAP knowledge
- Excel proficiency
- Organized and able to manage multiple mailboxes
- Order entry of 400-500 orders per quarter
- Ability to work well in a team environment
- Adaptability to high-pressure and constant change
Responsibilities
- Order Management (65% - 70%)
- Manage orders for a group of customers within one or multiple markets.
- Learn and understand products and customers/markets to offer proactive solutions.
- Responsible for approximately 2,000 orders per year, with acknowledgment within 24 hours of receipt.
- Execute all quote to cash responsibilities including order entry, customer master settings, and automated AEN output.
- Monitor orders for on-time delivery or renegotiate delivery dates, within service guidelines.
- Review inventory and manage order confirmation and backorder processing.
- Use tools and reports to understand order process status and identify areas of concern.
- Resolving Issues (10% - 20%)
- Resolve crisis situations while maintaining customer relationships.
- Enter and close complaints in the specific complaint system within established service levels.
- Investigate and resolve residuals promptly, creating credits and adjustments within authorized limits.
- Frequently recommend and initiate improvements.
- Training (5%)
- Participate in all required training for new processes, reports, and process changes.
- Maintain personal ISO training records.
- Additional Activities (10%)
- Review and recommend revisions for ISO procedures.
- Perform additional business-specific activities as directed to support sales and distribution processes.
- Attend supply chain and S&OP meetings and communicate changes to the team.
Benefits
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Equal Employment Opportunity
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.