Collections / Accounts Receivable Specialist

Location: Framingham, MA (Onsite)
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Start Date: Targeting April 13
Training: Candidates will participate in a 3-week training program

Position Overview

We are seeking a detail-oriented Collections / Accounts Receivable Specialist to support customer account management, billing verification, and collections activities. This role will focus on maintaining strong customer relationships while ensuring accurate account setup, timely payment resolution, and effective management of accounts receivable balances.

The ideal candidate will possess strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Customer Account Management

• Contact customers to confirm or correct account setup and billing information.

• Build relationships with customers by communicating with accounts payable teams and internal stakeholders.

• Provide documentation such as Proof of Delivery, credit memos, account statements, and invoice copies to resolve account discrepancies.

Collections & Accounts Receivable Support

• Manage inbound and outbound phone calls, emails, and cases related to collections.

• Utilize collections tools to prioritize and contact customers regarding outstanding balances.

• Identify and escalate billing, service, and AR-related issues to Accounts Receivable representatives.

• Track and document customer disputes, promises to pay, invoice issues, and payment concerns.

• Escalate large or complex collections issues and notify management of potential risk.

Collaboration & Cross-Functional Support

• Partner with internal teams including Sales, Customer Service, and Accounts Receivable to resolve account issues.

• Promote strong collaboration across departments to ensure customer satisfaction and payment resolution.

Process Improvement & Risk Management

• Identify potential risk exposure related to future orders, billing, or invoicing.

• Support Service Level Agreement ( SLA) goals through organized work planning.

• Promote self-service portal options for customers.

• Encourage paperless billing adoption and transition customers from paper check payments to electronic payment methods.

Qualifications

Required Experience

• Previous experience in collections, accounts receivable, or financial follow-up.

• Experience managing aged receivables and delinquent accounts.

• Demonstrated experience with data entry or financial processing systems.

Technical Skills

• Experience with financial or enterprise systems such as SAP, Oracle, QuickBooks, or similar platforms.

• Proficiency with Microsoft Office Suite.

• Familiarity with basic accounting and financial principles.

Additional Skills

• Strong attention to detail and accuracy in financial recordkeeping.

• Excellent organizational and documentation skills.

• Ability to follow detailed procedures and established processes.

• Experience with skip tracing or customer research techniques to locate customers and resolve outstanding balances.

Core Competencies

• Competitive and goal-oriented mindset with a focus on reducing aged balances.

• Strong customer service and quality assurance focus.

• Excellent verbal and written communication skills.

• Strong problem-solving ability when addressing billing and account discrepancies.

• Professionalism and ability to build positive customer relationships.

• Team-oriented mindset with flexibility and willingness to learn.