Overview
Client is seeking a contract CX / Process Engineering professional to support enterprise transformation initiatives. You will lead discovery and facilitation, document current-state processes and experiences, design future-state workflows, and translate findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements.
Core Responsibilities
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Lead discovery with cross-functional partners; define scope and problem framing
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Design and facilitate stakeholder working sessions; capture outputs and drive closure
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Create reusable artifacts including process maps, journey/experience documentation, requirements, and supporting documentation (RACI/SIPOC where applicable)
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Analyze qualitative and quantitative inputs to identify pain points, root causes, and improvement opportunities
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Develop future-state workflows and recommendations to improve experience, efficiency, risk posture, and cost
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Communicate progress, risks, and dependencies with strong documentation discipline
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Support adoption with change materials (impacts, communications, stakeholder readiness)
Essential Qualifications, Skills, and Technologies
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5 years leading cross-functional process improvement, process engineering, and/or design thinking initiatives (client and/or employee experience)
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End-to-end process design and documentation (current-state and future-state)
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Strong facilitation and stakeholder management, including senior stakeholders
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Requirements writing and the ability to translate designs into implementable needs (business and technical)
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Analytical problem-solving and comfort working in ambiguous, complex environments
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Experience supporting transformation initiatives and sustaining adoption
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Bachelor's degree in Business, Engineering, or a related field
Preferred (Nice-to-Have) Skills or Experience
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Financial services domain exposure
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Salesforce experience
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Loan Operations or Wealth Operations process and technical exposure
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Lean / Six Sigma and/or User-Centered Design certification
Work Details (include only if present: schedule, location, onsite/hybrid/remote, travel, contract duration)
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Contract role
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Travel: as needed based on workshop cadence and stakeholder needs
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Must be able to operate a motor vehicle with a valid driver's license
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Physical demands include prolonged sitting, frequent PC/laptop use, and occasional lifting up to 10 lb
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.