Overview
This is a contract to hire opportunity and Hybrid work schedule (2 days on site)
Client is seeking an IT Business Analyst to support a Digital Banking team focused on access management and delivery governance. This role manages Jira stories/backlogs, maintains Confluence documentation, supports PLC/SDLC governance reporting, and provides operational support and training for project management tools used across the organization.
Core Responsibilities
-
Manage Jira boards and backlog priorities; respond to updates and requests in a timely manner
-
Write and maintain Jira stories, including clear requirements and acceptance criteria
-
Maintain documentation in Confluence (process docs, user guides, support articles)
-
Support PLC/SDLC governance activities including data quality checks, follow-up, and reporting
-
Provision and maintain user access for supported applications and tools
-
Respond to end-user support requests; track issues and drive resolution
-
Train end users on supported tools and processes
-
Support UAT activities to ensure quality releases and strong user experience
-
Partner with cross-functional teams (digital stakeholders, delivery teams, contact center) to support product releases
-
Assist with operational tracking and basic project financial processes as required
Essential Qualifications, Skills, and Technologies
-
Business Analyst experience supporting client-facing web and/or mobile applications (digital banking preferred)
-
Experience in a financial institution or other heavily regulated environment
-
Strong hands-on Jira experience (board management, backlog, prioritization)
-
Strong hands-on Confluence experience (documentation, knowledge base)
-
Strong story writing skills (requirements and acceptance criteria)
-
Excellent organizational skills and ability to manage multiple priorities
-
Strong communication skills with technical and non-technical stakeholders
-
Proficiency with Microsoft Office and Agile/Kanban concepts
Preferred (Nice-to-Have) Skills or Experience
-
Jira Align and/or enterprise project tools (e.g., EPPIC)
-
UAT coordination/support experience
-
Experience supporting access provisioning or application administration
-
Experience working with contact center teams during digital release
Client offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Client provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.