Job Title: Credit & Collections Manager
Function: Order to Cash (OTC)
Reports to: Director / Senior Manager, OTC or Finance
Location: Hybrid / Shared Services / Global
Role Summary
The Credit & Collections Manager is responsible for overseeing customer credit risk, collections strategy, and cash flow performance while ensuring strong internal controls and compliance. This role leads teams and service providers to drive timely collections, minimize bad debt exposure, and maintain disciplined credit governance in alignment with company policies and SOX requirements.
Key Responsibilities
Credit Risk Management
Establish and enforce customer credit policies, credit limits, and payment terms
Perform and oversee credit risk assessments for new and existing customers
Review and approve credit exceptions, extensions, and order block releases in accordance with authority levels
Partner with Sales and Commercial teams to balance risk vs. growth
Collections Management
Lead collections strategy across aging buckets (current, 30/60/90 )
Monitor and improve past-due performance, CEI, DSO, and recovery rates
Ensure consistent follow-up on delinquent accounts and broken PTPs
Escalate high-risk accounts and drive resolution plans
Service Provider / Shared Services Oversight
Manage onshore/offshore teams and/or BPO service providers
Define and monitor SLAs, KPIs, and quality metrics
Drive performance management, training, and remediation plans
Ensure clear ownership between open AR, dispute management, and post-audit recoveries
Governance, Controls & SOX Compliance
Ensure adherence to SOX controls related to credit approval, order blocking, collections, and write-offs
Support internal and external audits, including evidence readiness and walkthroughs
Identify control gaps, partner with stakeholders on remediation, and prevent recurrence
Maintain documentation, SOPs, and control narratives
Cross-Functional Collaboration
Partner with Sales, Customer Service, Finance, Legal, and Supply Chain
Lead customer escalations and executive-level discussions when needed
Support dispute resolution and root-cause analysis for chronic issues
Reporting & Continuous Improvement
Deliver regular reporting on:
Past-due %
CEI / DSO
Blocked orders & overrides
Bad debt exposure
Identify process improvements using Lean / Six Sigma methodologies
Support system enhancements (e.g., SAP S/4HANA, FSCM, automation tools)
Qualifications
Required
Bachelor's degree in Finance, Accounting, Business, or related field
7 years of experience in Credit & Collections / OTC
3 years in a people leadership or service provider management role
Strong understanding of SOX controls and audit requirements
Experience with ERP systems (SAP S/4HANA preferred)
Advanced Excel and reporting skills
Preferred
Experience in shared services or outsourced models
Six Sigma Green Belt (or higher)
Experience supporting large retailers or complex customers
Familiarity with FSCM, credit insurance, or post-audit recovery models
Key Competencies
Strong judgment and risk-based decision making
Ability to influence Sales and senior stakeholders
Data-driven mindset with operational discipline
Comfortable leading through change and attrition
Clear communicator with executive presence
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Function: Order to Cash (OTC)
Reports to: Director / Senior Manager, OTC or Finance
Location: Hybrid / Shared Services / Global
Role Summary
The Credit & Collections Manager is responsible for overseeing customer credit risk, collections strategy, and cash flow performance while ensuring strong internal controls and compliance. This role leads teams and service providers to drive timely collections, minimize bad debt exposure, and maintain disciplined credit governance in alignment with company policies and SOX requirements.
Key Responsibilities
Credit Risk Management
Establish and enforce customer credit policies, credit limits, and payment terms
Perform and oversee credit risk assessments for new and existing customers
Review and approve credit exceptions, extensions, and order block releases in accordance with authority levels
Partner with Sales and Commercial teams to balance risk vs. growth
Collections Management
Lead collections strategy across aging buckets (current, 30/60/90 )
Monitor and improve past-due performance, CEI, DSO, and recovery rates
Ensure consistent follow-up on delinquent accounts and broken PTPs
Escalate high-risk accounts and drive resolution plans
Service Provider / Shared Services Oversight
Manage onshore/offshore teams and/or BPO service providers
Define and monitor SLAs, KPIs, and quality metrics
Drive performance management, training, and remediation plans
Ensure clear ownership between open AR, dispute management, and post-audit recoveries
Governance, Controls & SOX Compliance
Ensure adherence to SOX controls related to credit approval, order blocking, collections, and write-offs
Support internal and external audits, including evidence readiness and walkthroughs
Identify control gaps, partner with stakeholders on remediation, and prevent recurrence
Maintain documentation, SOPs, and control narratives
Cross-Functional Collaboration
Partner with Sales, Customer Service, Finance, Legal, and Supply Chain
Lead customer escalations and executive-level discussions when needed
Support dispute resolution and root-cause analysis for chronic issues
Reporting & Continuous Improvement
Deliver regular reporting on:
Past-due %
CEI / DSO
Blocked orders & overrides
Bad debt exposure
Identify process improvements using Lean / Six Sigma methodologies
Support system enhancements (e.g., SAP S/4HANA, FSCM, automation tools)
Qualifications
Required
Bachelor's degree in Finance, Accounting, Business, or related field
7 years of experience in Credit & Collections / OTC
3 years in a people leadership or service provider management role
Strong understanding of SOX controls and audit requirements
Experience with ERP systems (SAP S/4HANA preferred)
Advanced Excel and reporting skills
Preferred
Experience in shared services or outsourced models
Six Sigma Green Belt (or higher)
Experience supporting large retailers or complex customers
Familiarity with FSCM, credit insurance, or post-audit recovery models
Key Competencies
Strong judgment and risk-based decision making
Ability to influence Sales and senior stakeholders
Data-driven mindset with operational discipline
Comfortable leading through change and attrition
Clear communicator with executive presence
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.