Nesco Data Center & Infrastructure is seeking an IT Technician for a 3rd Shift Opportunity in the Greater Smithtown NY Area. This is on a contract to hire basis.
Shift: 11pm to 7:30am, Monday-Friday
This position works the 11:00 PM – 7:30 AM shift, including some potential weekends and holidays as scheduled.
Position Summary
The Information Systems (IS) Service Desk Technician provides frontline technical support to employees and clinical staff across the organization. This role is responsible for responding to IT-related issues involving computers, applications, mobile devices, printers, and network access. The technician ensures systems remain operational during overnight hours and escalates issues when necessary to maintain business continuity.
Key Responsibilities
Service Desk Support
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Respond to support requests received via phone, email, and other communication channels in a timely and professional manner
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Document all issues and requests in the IT service management (ITSM) system
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Provide first-level troubleshooting for hardware, software, account access, and mobile device issues
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Educate users on basic system use and best practices
Technical Troubleshooting
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Diagnose and resolve issues involving desktops, laptops, tablets, smartphones, printers, and other peripherals
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Troubleshoot Windows-based systems in a networked environment
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Prioritize incoming requests and resolve problems whenever possible
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Escalate complex issues to appropriate technical teams or vendors when required
System Monitoring & Support
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Monitor key systems and applications during overnight hours to ensure availability
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Follow established procedures for reporting and escalating outages or system failures
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Support downtime processes when necessary
Communication & Documentation
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Maintain clear communication with coworkers, technical teams, and management
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Update internal documentation, knowledge base articles, and procedures as needed
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Report recurring issues or procedural gaps to supervisors
Required Qualifications
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Associate degree in Information Technology or related technical field
OR
Minimum of 2 years of experience in a help desk or technical support role -
Strong troubleshooting skills with Windows-based computers
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Experience supporting PCs, printers, and mobile devices
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Basic understanding of networked environments
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Excellent customer service and communication skills
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Ability to work independently during overnight shifts
Preferred Qualifications
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3–5 years of service desk or technical support experience
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Experience supporting IT systems in a healthcare or clinical environment
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Experience troubleshooting networked printers
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CompTIA A certification
Physical Requirements & Work Environment
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Regular movement throughout the office to assist staff
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Occasional lifting or setup of computer equipment
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Frequent use of computers, phones, and other standard office equipment
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Ability to communicate clearly and accurately with staff and providers
Additional Information
Job duties may evolve based on organizational needs. This position operates in a professional office and clinical support environment.
The organization is an equal opportunity employer and prohibits discrimination and harassment of any kind. Employment decisions are based on qualifications, merit, and business needs.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.