A great Company in Belmont is looking for a Customer Service Rep!
Must have Customer Service Rep. Experience
Description:Must have Customer Service Rep. Experience
Serves customers by providing product and service information; resolving product and service problems.
Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Must be able to multi task
- Must have good phone skills
- Must be flexible and willing to work over as needed including Saturdays
- Must have Microsoft Office/Google Docs experience
- Must have a good work ethic
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.