Payroll Supervisor

Payroll Supervisor

Greenville, SC
Hybrid Schedule: Monday–Wednesday Onsite | Thursday–Friday Remote
Temp-to-Perm

Position Overview

The US Payroll Operations Supervisor leads the team responsible for the daily coordination and execution of employee payroll activities in partnership with managed services providers. This role supervises Payroll Operations and Employee Services Specialists, as well as any temporary labor required to ensure accurate, complete, and timely payroll processing.

The Payroll Supervisor serves as the internal point of escalation for payroll-related issues and acts as the primary day-to-day liaison with managed services providers (ADP and Ceridian).

Key Accountabilities

Payroll Operations & Oversight

• Supervise a team of 4 Payroll team members, plus temporary staff as needed.

• Oversee daily payroll operations including work allocation, training, and incident resolution.

• Provide review and approval of payroll-related actions while maintaining segregation of duties and strong internal controls.

• Assist with testing payroll and time system functionality, as well as policies and procedures.

• Ensure compliance with audit requirements and internal control standards.

• Maintain SOX compliance and support internal and external auditor requests.

• Prepare and maintain payroll procedures and documentation.

Vendor & Stakeholder Management

• Manage the day-to-day relationship with Managed Services Providers (ADP and Ceridian) to ensure payroll accuracy, completeness, and timeliness.

• Serve as primary liaison between Payroll and HR Operational Services, Benefits, Compensation, Talent Acquisition, and Finance.

• Analyze tickets within ServiceNow and ADP CRM to identify trends and recommend process improvements.

• Act as Tier 2 escalation support for unresolved payroll tickets.

Quarter & Year-End Leadership

• Lead quarter- and year-end payroll activities including:

  • Pay analysis

  • Payroll balancing and corrective entries

  • Fleet, cross-border, perquisites, and relocation off-cycle payrolls

  • W-2 reconciliation and W-2c processing

Team Leadership & Development

• Coach, develop, and mentor Payroll Operations and Employee Service Specialists.

• Build organizational capacity and continuously improve payroll operations effectiveness.

Qualifications & Experience Requirements

• Bachelor's Degree in Finance, Accounting, or related field (or equivalent combination of education and experience)

• 5 years of multi-state, multi-entity, high-volume payroll processing experience (7,000 employees)

• 3 years of Payroll Team supervisory/leadership experience (required)

• Experience with:

  • ADP GlobalView (preferred)

  • Ceridian Dayforce (preferred)

  • SuccessFactors HR (preferred)

• Certified Payroll Professional (CPP) preferred

Additional Skills & Competencies

• Strong knowledge of federal, state, and local payroll tax regulations

• Deep understanding of the end-to-end payroll processing cycle, including quarter and year-end requirements

• Advanced Microsoft Office skills, including strong Excel proficiency

• Exceptional analytical and organizational skills

• Ability to synthesize information, apply sound judgment, and communicate data clearly to stakeholders

• Strong verbal and written communication skills

• Customer service-oriented mindset

• High integrity and confidentiality in handling payroll records and employee data

• Ability to manage cross-functional relationships effectively

• Adaptable to vendor, system, and policy changes

• Willingness to work flexible hours to meet payroll deadlines