Schedule: Monday - Friday 8AM-4:30PM
Salary: $60,000 Annually
Job Description:
We are seeking a skilled Customer Service Representative to join a local manufacturing company. You will play a crucial role in ensuring exceptional customer satisfaction by effectively managing customer inquiries, orders, and concerns. Your proficiency in using Enterprise Resource Planning (ERP) systems will be vital in streamlining our operations and providing accurate information to our clients.
Responsibilities:
- Customer Interaction:
- Serve as the primary point of contact for customers, addressing their inquiries, orders, and concerns via various communication channels (phone, email, chat).
- Build and maintain strong, positive relationships with customers, understanding their needs and ensuring timely and accurate responses.
- Order Processing:
- Receive and process customer orders, ensuring accuracy and completeness.
- Collaborate with graphics, production, inventory, and logistics teams to ensure timely order fulfillment.
- Communicate effectively with external teams to fulfill outsourced orders.
- Keep customers informed about order status, shipping, and delivery timelines.
- Problem Resolution:
- Investigate and resolve customer issues, complaints, or discrepancies in a timely and effective manner.
- Collaborate with internal teams to find solutions that meet both customer expectations and company objectives.
- Product Knowledge:
- Develop a deep understanding of our manufacturing processes, products, and services to provide accurate information to customers.
- Build job details, BOM (Bill of Materials) for manufacturing input.
- ERP Utilization:
- Utilize our ERP system to manage customer accounts, orders, and communication history.
- Ensure accurate data entry and maintain up-to-date customer records.
- Generate reports and analyze data to identify trends, opportunities for improvement, and areas of concern.
- Cross-Functional Collaboration:
- Work closely with the sales, production, quality assurance, and shipping teams to coordinate activities and ensure seamless customer experiences.
- Continuous Improvement:
- Provide feedback to management on customer needs, process inefficiencies, and potential improvements in customer service operations.
Qualifications:
- High school diploma or equivalent; additional education in business administration or related field is a plus.
- Proven experience in customer service or related roles, preferably in a manufacturing environment.
- Proficiency in using ERP systems (e.g., Radius, SAP, Oracle, Microsoft Dynamics) to manage customer information, orders, and communication desired.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Detail-oriented with exceptional organizational skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Adaptability and willingness to learn about our products and manufacturing processes.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.