Customer Service Representative

Payroll & Billing Operations Specialist

Position Summary

This role provides high-level back-office support to a diverse temporary staffing client base. The position requires exceptional attention to detail, strong analytical and critical-thinking skills, and technical proficiency. Responsibilities include accurate execution of payroll, billing, invoicing, and payroll funding processes, as well as resolving complex client inquiries related to these functions.

Key Responsibilities

• Verify and validate payroll and billing data, identify discrepancies, investigate root causes, and ensure accurate processing

• Respond to client inquiries in a timely, professional, and analytical manner, resolving payroll, billing, and funding-related issues

• Complete new customer setup and data entry with a high level of accuracy

• Maintain multiple interconnected customer databases, ensuring data integrity across payroll, billing, and funding systems

• Update customer records and folders to reflect current payroll and billing instructions

• Process credits and rebills accurately and efficiently

• Advise clients on optimizing payroll and billing reporting workflows by identifying inefficiencies and recommending improvements

• Deliver ongoing training and technical support, including system functionality explanations and issue troubleshooting

• Transmit accounting and payment reports, including wires, ACH, and A/R credits/debits

• Proactively identify risks, recurring issues, and process breakdowns; analyze root causes and escalate with recommended solutions

Core Values & Behaviors

• Act with integrity and professionalism

• Deliver outstanding service and build trusted relationships

• Drive continuous improvement and process optimization

• Work collaboratively and support team objectives

• Demonstrate accountability and follow through on commitments

• Treat others with respect and dignity

Education & Experience

• Bachelor's degree in Accounting or a related field (preferred)

  • Consideration may be given to candidates with equivalent experience in lieu of a degree

• Comparable work experience in payroll, billing, accounting, or financial operations (preferred)

• Prior payroll processing experience (preferred)

Required Skills & Abilities

• Excellent organizational and time management skills

• Strong written and verbal communication skills in a high-volume call and email environment

• Strong understanding of accounting principles, including payroll, tax, A/P, A/R, and cash posting

• Ability to interpret financial data and reconcile discrepancies across systems

• Strong numerical aptitude and comfort working with large data sets

• Meticulous attention to detail and accuracy, even under pressure

• Ability to manage high-volume workloads without compromising quality

• Exceptional critical-thinking and problem-solving skills with the ability to work independently

• Strong technical aptitude with the ability to quickly learn payroll, billing, and funding platforms

• Proficiency in Microsoft Office, including Excel